Return & Refund Policy
Return & Refund Policy
At Nova Collection, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may return most items within 7 days of receiving your order.
To be eligible for a return, the item must be:
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Unused
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In its original packaging
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In the same condition that you received it
Items that are damaged, used, or altered may not be accepted for return.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return your original item and place a new order for the replacement.
How to Initiate a Return
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Contact our customer support team at novacollection.help@gmail.com with your order number and reason for return.
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Pack the item securely in its original packaging.
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Ship it to the address provided by our support team.
For any questions or concerns regarding your order, our friendly support team is always ready to assist.
Shop with confidence at Nova Collection — your happiness matters!