Shipping Policy

Thank you for shopping with Nova Collection. We are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below for important information about order processing, shipping times, and delivery.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order has been processed, you will receive a confirmation email with tracking information.

  • During high-demand periods, processing times may be slightly extended.

2. Shipping Time & Delivery Estimates

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • International Shipping (if applicable): 7–15 business days

Please note that delivery times are estimates and may vary due to:

  • Carrier delays

  • Weather conditions

  • Customs processing (for international orders)

  • High shipping volume periods

Nova Collection is not responsible for delays caused by shipping carriers or unforeseen circumstances.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location.

  • Free shipping promotions (if available) will be clearly stated on our website.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.

5. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost or misdelivered packages.

  • Additional shipping fees may apply to reship the order.

6. Lost or Stolen Packages

Nova Collection is not responsible for lost or stolen packages confirmed as delivered to the address provided.

If you believe your package has been lost:

  • Please contact the shipping carrier first.

  • Then contact us at [novacollection.help@gmail.com] so we can assist you further.

7. Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Include your order number and clear photos of the damaged item and packaging.

  • We will review your case and arrange a replacement or solution.

8. Customs, Duties & Taxes (For International Orders)

International customers are responsible for any customs fees, duties, or taxes required by their country. These charges are not included in our product prices or shipping costs.

9. Contact Us

If you have any questions about shipping, please contact us:

Email: novacollection.help@gmail.com
Website: Novacollection.in